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Our contact information
By email: firstname.lastname@example.org
Our Policies SHOPPING CART Orders may be placed online using our advanced shopping cart system. Items may be added to your cart from either the product detail or category pages, and your order is securely completed on our SSL encrypted checkout. Shipping charges calculated by the shopping cart are estimated. Actual shipping charges will be applied after the order is packed and weighed. Credit card payments are manually processed offline when your order is ready to ship.
PHONE Orders may be placed by calling us at Our order desk is open Monday through Friday, 9:00am to 5:00pm Pacific time.
NOTIFICATION A copy of your final invoice indicating total charges, tracking number(s), and any items temporarily out of stock, will be sent via e-mail when your order is shipped. For FedEx and UPS deliveries, notification of the shipping date, delivery address, and tracking number will also be sent via e-mail by the carrier.
MINIMUM ORDER For retail, we do not require a minimum order. However, you may find that shipping charges tend to be proportionately high on very small orders.
Wholesale orders may carry a minimum order.
TERMS OF SALE All orders must be paid in full prior to shipping. We do not ship COD. Payment in US funds may be made with Visa, MasterCard, American Express, PayPal, money order, or cashier’s check. We reserve the right to require signature for credit card payment on some first-time orders, and orders over $200.00.
We do not accept personal checks at this time.
DECLINED PAYMENTS You will be notified by phone and/or e-mail if your payment has been declined. The order will be unpacked and charged a 15% restocking fee if we have not been provided new payment information within 3 business days.
SHIPPING Shipping charges are added to the order total and are based on weight and distance from our warehouse in Auburn, California. Shipping options and estimated rates are quoted for comparison before and during checkout online. UPS is our preferred shipper, however we reserve the right to choose another carrier if necessary. You may also request FedEx shipping, however the rates may differ from those quoted for UPS. We offer standard UPS Ground and expedited shipping via UPS and FedEx at residential rates, as well as USPS Priority Mail. Please allow 1 to 6 business days for ground transit. 1, 2, or 3-day shipping options will not decrease the order processing time, but offer expedited delivery once the order has left our warehouse. Orders to Hawaii, Alaska, Puerto Rico, and APO/FPO addresses are shipped via USPS Priority Mail, and most international orders are shipped via USPS Airmail Parcel Post, unless otherwise requested. A $2.50 handling charge is added to international orders for processing customs forms.
APO/FPO? For our American troops overseas, we'd like to show our appreciation by offering a 50% discount off your Priority Mail shipping costs to an APO or FPO address. Order minimum and other limits noted above still apply.
ADDRESS CORRECTION FEES Packages are sent to the "Ship To" address provided when the order is submitted. If the address is incorrect, please notify us as soon as possible so the correction can be made before the package is shipped, since a $5.00 address correction fee is charged by the shipping carrier (UPS, etc.). If the carrier-corrected address is different than the "Ship To" information provided to us, the customer will be charged for the fee.
DAMAGES Do not accept damaged packages from the carrier! All orders leave our warehouse carefully packaged and sealed, and the carrier is responsible for merchandise while in transit. If a package arrives damaged, the receiving customer must file a claim with the carrier within 10 days. If you have accepted the delivery, be sure to keep ALL packaging materials and contents for inspection by the carrier. Notify us as soon as possible if you need assistance with your claims.
BACKORDERS Backorders are handled on a case by case basis. We will always communicate promptly when an item is temporarily unavailable and let you determine if you'd like for us to backorder. While every attempt is made to ensure sufficient stock on all products, we cannot guarantee availability.
RETURNS Unused merchandise in original packaging, 30 days. If items are returned because of defect or error on our part, the items will be replaced or credited. Orders that are refused upon delivery by the customer, and returned by the carrier, will be subject to return shipping charges and restocking fees. Refunds will be issued in the same form as original payment.
WARRANTY AND LIABILITY DISCLAIMER The information contained on the BodyLuminosity website is, to the best of our knowledge, accurate and complete. All information, products, and services available on this site are offered without any expressed or implied guarantees by Body Luminosity, Inc., nor do we accept any liability connected with the use of the information, products, or services contained on this site. By using this website, you accept the terms of the User Agreement and understand that your use is at your own risk. Please see our Warranty and Liability Disclaimer to view the full User Agreement.